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NexiSim

Terms of Service: Commitment to Confidentiality

These Terms of Service govern your use of the NexiSim platform. By accessing or using our services, you agree to these Terms and acknowledge our commitment to strong privacy and data minimization.

1. Service Agreement

NexiSim provides high-availability infrastructure for virtual number provisioning and SMS OTP receipt. We operate as a secure technical conduit for your communications. By using the platform, you consent to processing necessary to deliver the service as described in our documentation, and you acknowledge that NexiSim will not act as a custodian of your data for any third-party interests.

2. Privacy and Prohibited Sharing

We do not sell, externally monetize, harvest, or scrape data processed through our API endpoints. Use of the platform to violate others’ privacy is strictly prohibited, including unauthorized tracking, doxxing, or unlawful surveillance.

3. Security Responsibilities

We implement administrative, technical, and organizational measures to safeguard the service. You are responsible for securing your credentials and integration:

  • Rotate API keys periodically and revoke unused keys.
  • Enable IP allowlisting within the NexiSim Dashboard.
  • Store secrets in a secure vault and avoid embedding keys in client-side code.
  • Monitor usage logs and set alerts for anomalous activity.

4. Indemnification and Limitation of Liability

NexiSim provides the API and related services “as described” in the documentation. To the maximum extent permitted by law, NexiSim’s aggregate liability for any claim arising out of or relating to the services is limited to the fees you paid for the affected service in the three (3) months preceding the event. In a platform-wide incident, our obligation is limited to restoring services and maintaining privacy protections. You agree to indemnify NexiSim against claims arising from your misuse of the services or violation of these Terms.

5. Modifications to Terms

We may update these Terms from time to time. Material changes will be clearly communicated within your dashboard. Continued use of the platform after an update constitutes acceptance of the revised Terms, which will always preserve our core privacy commitments.

6. Refund and Delivery Policy

6.1 Nature of Service. NexiSim provides access to virtual numbers for receiving SMS-based One-Time Passwords (OTPs). The service is deemed “delivered” once an SMS/OTP is successfully received by the assigned virtual number and displayed in your dashboard.

6.2 Refund Eligibility. Refunds are provided strictly when the assigned virtual number fails to receive the requested OTP within the service window and our logs confirm non-receipt.

6.3 Ineligibility. No refunds are issued when:

  • The destination service (e.g., an app or website) successfully delivers the OTP to the assigned number.
  • The user fails to enter the code in time or otherwise mishandles the OTP.
  • The destination service rejects or blocks virtual numbers per its own security policies.
  • User error occurs, including providing an incorrect number to the third-party service.

6.4 Dispute Process. To request a refund due to non-receipt, open a support ticket via your developer dashboard within one (1) hour of the failed attempt. Our system logs are the authoritative record for determining delivery status.

7. Acceptable Use

  • No unlawful, harmful, or abusive activities, including fraud, spam, or harassment.
  • No interference with service integrity, including rate-limiting bypass, probing, or unauthorized access.
  • No infringement of third-party rights or violation of carrier/app terms.

8. Data Retention and Access

We retain operational logs and message metadata only as needed for service delivery, troubleshooting, billing, fraud prevention, and legal compliance. Content displayed in your dashboard is accessible to authorized users of your account. You can request deletion of certain data subject to applicable law and our legitimate interests (e.g., fraud prevention and legal holds).

9. Account, Billing, and Taxes

You must maintain accurate account information and a valid payment method. Charges may apply per number, message, or session as specified in your plan. All fees are exclusive of applicable taxes, which you are responsible for remitting unless we are legally required to collect.

10. Service Levels and Support

We target high availability and timely message handling; however, delivery may depend on third-party carriers and destination services. Support is provided via the dashboard ticketing system. For escalations, include timestamps, number identifiers, and destination service details to accelerate triage.

11. Suspension and Termination

We may suspend or terminate access for violations of these Terms, suspected abuse, or legal/regulatory requirements. Upon termination, access to numbers and dashboards may cease; certain data may be retained per Section 8.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the applicable NexiSim contracting entity’s jurisdiction, without regard to conflict-of-law principles. Disputes will be resolved through good-faith negotiation, and if not resolved, through binding arbitration or a competent court as specified in your order form or dashboard.

13. Contact

Questions about these Terms or privacy commitments: support@nexisim.example or via your dashboard.